Netflix's streaming-video entertainment via the Internet has become so popular it now represents almost a third of peak downstream traffic in North America. It also represents an IT support challenge for Netflix, which is trying to balance use of cloud services with traditional internal IT and data centers.
"There's a new world order and if you don't want to be a dinosaur, you support the cloud" and software-as-a-service (SaaS) applications, says Mike Kail, who is Netflix's top techie as vice president of IT operations (there's no CIO).
To meet its internal business needs, Netflix uses several cloud services, including Google Enterprise Docs, Workday for human resources and payroll, and even offers every employee an individual account at cloud-storage provider Box.
In fact, Netflix uses so many cloud-based services, including for its developers in the engineering-rich Netflix work environment, that the company's director of cloud systems architecture, Adrian Cockcroft, stirred up debate last week when he blogged about it, calling it "NoOps."